Rules for Exchanging In-Game Currency for Prizes

These rules define the terms under which Users can exchange in-game currency for Prizes, as well as other related legal relationships (hereinafter referred to as the Rules). The provisions of this document apply only to users from the Russian Federation.

Terms

Company — Cybershoke LLC (OGRN 1227800042843, TIN 7801710904, address: 199406, St. Petersburg, internal territory of the municipal district Gavan, ul. Nalichnaya, 24, building 1, letter A, apt. 23) and/or its authorized persons managing the Platform and processing data and Orders.      
Platform — the Company's website located on the Internet at https://cybershoke.net and its subdomains, as well as the software, game service, and each of the games hosted on the Platform and available for use by Users, all their functionality, as well as components and elements of the Platform, including the Store.      
User — a person who has come to the Platform, accepted the terms of the License Agreement, and uses it and its functionality, and has placed an Order to exchange in-game currency for Prize(s).     
Account — the User's account, which contains data about the User and provides the User with access to the Platform, information about the User, settings, statistical indicators of the use of the Platform's functionality, and other similar information.     
Prize — items offered by the Company for exchange for in-game currency by Users, the range and characteristics of which are presented in the Store on the Platform.     
Order — a properly executed and placed request via the Store from a User to exchange in-game currency for Prize(s).     
Delivery Service — third parties providing, on behalf of the Company, services for delivering Prizes to Users.     
Store — a section of the Platform where the User can place an order to exchange in-game currency for Prize(s).     
Cost — the equivalent value of the Prize set in the Store, indicated in in-game currency accepted in exchange for the Prize.

1. General Provisions

1.1. The terms of these Rules may be changed by the Company unilaterally without notifying anyone. The new version of the rules comes into force from the moment it is published on the Platform.     
1.2. The User may place Orders only through their Account.     
1.3. The User may place an Order and receive a Prize only by unconditionally accepting the Rules.     
1.4. The Company familiarizes the User with the terms of the Rules by posting them on the Platform. By placing an Order, the User confirms that they have read and unconditionally accepted the terms of these Rules.     
1.5. The Company has the right to require the User to confirm familiarization with the terms of the Rules by checking a corresponding box or by other means.     
1.6. Access to the User's Account is carried out by entering the login and password of the account on the Steam platform (operated by Valve Corporation and/or its affiliates). The Company does not administer such User account and does not store Users' personal data provided by them during registration on the Steam platform. The login-password pair allows the User to perform actions necessary to place an Order. The User agrees that any information transmitted by them through the Account in electronic form, as well as by phone number or email address specified by the User when placing the Order, is considered to have been performed by them personally.     
1.7. By placing an Order, the User guarantees that they are at least 18 years old. In addition, if the User is under 18, they guarantee that they have obtained the consent of their legal representative to use the Platform.     
1.8. Information about the current status of the Order is available in the Account.     
1.9. By placing an Order, the User agrees to receive service messages about the status of the Order, delivery details, etc., via SMS/email/messengers/otherwise to the phone number or email address specified by the User when placing the Order.     
1.10. The terms of the Rules apply to all types of Prizes as long as they are present in the Store and available for Order.     
1.11. In the event that the Company holds contests/draws/promotional events, etc. (hereinafter referred to as promotions) on the Platform, the terms of such promotions may establish a special procedure and conditions for placing an Order. If the User participates in a promotion, the terms of the promotion determined by the Company are considered part of the Rules.     
1.12. Photos accompanying the description of Prizes are simple illustrations and may differ slightly from the actual appearance of the Prizes. Descriptions/characteristics accompanying Prizes may contain typos/gaps. Given the specifics of transmitting the image of the Prize when photographing, as well as visual display on the screen of technical devices through which the User uses the Platform, the color of the Prizes, as well as other characteristics of the Prizes, may differ slightly from the actual characteristics. To clarify information about Prizes, the User must contact the Company using the contacts indicated on the Platform.

2. Rights and Obligations of the Parties

2.1. Rights and Obligations of the User.     
2.1.1. The User, when providing their data when placing an Order, guarantees its accuracy and correctness and that it belongs to them personally. The User is not entitled to pass off third-party data as their own.     
2.1.2. The User is obliged to update the personal data provided by them when placing an Order in case of changes. To do this, the User must contact the Company by email or through the feedback form (support chat). Otherwise, the Company is not responsible for incorrect processing of the Order due to the User providing incorrect data and the inability to fulfill its obligations.     
2.1.3. The User has the right to contact the Company using the contacts indicated on the Platform or through the feedback form on the Platform regarding issues related to the operation of the Platform, for clarification of the terms of placement and processing of Orders.     
2.1.4. The User has the right to participate in contests and promotions held on the Platform.     
2.2. The User is obliged to comply with the terms of the Rules.     
2.3. Rights and Obligations of the Company:     
2.3.1. The Company has the right (but is not obliged) to agree with the User on any individual terms for the exchange of Prizes (delivery, etc.) that differ from those contained in the Rules. Upon confirmed agreement of individual terms by the Company, they become part of these Rules for this User for the execution of one Order.     
2.3.2. The Company has the right, at its discretion, to unilaterally set and change the amount of in-game currency sufficient for exchange for Prizes without prior notice (does not apply to the terms of an already placed Order).     
2.3.3. The Company has the right to change its contact details without prior notice to Users on the Website and in the legal documents located on it.     
2.3.4. The Company has the right, without prior notice to the User, to terminate and/or block access to the Platform if the User has violated the terms of the Rules or the terms of use of the Platform contained in other documents, as well as in the event of termination of the Platform or due to a technical malfunction or problem.     
2.3.5. The Company has the right to unilaterally (without requesting the User's consent) assign and/or in any way transfer its rights and obligations arising from legal relations with the User, in whole or in part, to third parties.     
2.3.6. The Company has the right to unilaterally (without requesting the User's consent) entrust the fulfillment of its obligations to third parties, remaining responsible for their actions.

3. Subject of the Rules

3.1. The subject of the Rules is to provide the User with the opportunity to exchange in-game currency for Prizes presented in the Store and available for Order.     
3.2. The User agrees to the terms of these Rules by clicking the "Buy" button when placing an Order.     
3.3. The moment of placing an Order is the moment confirming the User's full and unconditional acceptance of the terms of these Rules.

4. Placing an Order and Conditions for Fulfilling the Order

4.1. When placing an Order, the User puts the Prize in the "Inventory", fills out the electronic Order form, indicating their current and accurate data, and sends the completed Order to the Company by clicking the "Buy" button.     
4.2. Within 30 calendar days after placing the Order, it will be handed over for delivery.     
4.3. In the absence of any ordered Prizes, the Company has the right to exclude the specified Prize from the Order/cancel the Order unilaterally, after notifying the User. If the User does not respond with agreement/disagreement to such adjustment within 2 (two) calendar days from the date of sending the notification by the Company, the Company has the right to cancel the Order entirely, and the amount of in-game currency paid by the User for the canceled Order/Prize is returned to the User's Account.     
4.4. After notification of the impossibility to fulfill the Order or part of it, the User has the right to:      
cancel the Order;     
agree to its partial fulfillment;     
replace the missing Prize with another. In this case, the cost of the Order is recalculated.     
4.5. If a technical failure occurs on the Platform, as a result of which the cost of Prizes was incorrectly calculated/indicated, the Company has the right to adjust the cost of Prizes in an already placed Order, after notifying the User. If the User does not agree with the change in the cost of Prizes, the Company has the right to cancel the Order entirely, returning the in-game currency to the User by crediting it to the Account.

5. Exchange of In-Game Currency for a Prize

5.1. The cost of the Prize is indicated in in-game currency.     
5.2. The total cost of the Order is determined by adding up the cost of all Prizes included in the Order.     
5.3. Delivery is free.     
5.4. After placing an Order, the cost of the Prize already ordered by the User is not subject to change, except in the case of an incorrect cost of the Prize due to a technical failure – see clause 4.5 of the Rules.

6. Delivery of the Order

6.1. The User is obliged to indicate the exact delivery address, including the number of the pickup point/apartment/office/premises. In the case of courier delivery, the User undertakes to meet the courier at the agreed delivery time at the specified address.     
6.2. The delivery time of the Prize depends on the standards of the Delivery Service.     
6.3. The User understands and agrees that delivery is a separate service and is not an integral part of the Prize.     
6.4. Delays in delivery are possible due to unforeseen circumstances that occurred not through the fault of the Company/Delivery Service.     
6.5. The Order is handed over to the User at the delivery address specified by them when placing the Order, and in the absence of the User – to any person authorized by the User at this address, provided that the User personally confirmed the possibility of transferring the Prize to such person or to any person who provides information about the order number.     
6.6. To avoid cases of fraud, as well as to fulfill the obligations assumed, when handing over the Order, a representative of the Company/courier delivering the Order, or any other person responsible for issuing the Order to the User, has the right to request an identity document of the User to verify their personal data.     
6.7. The risk of accidental loss or accidental damage to the Prize passes to the User from the moment of actual transfer of the Prize to them.     
6.8. The date of transfer of the Prize to the User is considered the date of actual delivery. The delivery date may also be indicated in the receipt signed by the User from the Delivery Service.     
6.9. Acceptance of the Prize by the User indicates that the Company has fully and properly fulfilled its obligation to transfer the Prize in accordance with the Order.     
6.10. If the delivery of the Prize did not take place due to the fault of the User (absence of the User at the specified address and other reasons), re-delivery is carried out at new times agreed with the Company.     
6.11. If the Company cannot contact the User within 7 (seven) days to clarify delivery conditions, the Company has the right to cancel the Order, returning the in-game currency to the User in the amount of the cost of the Order.     
6.12. The User independently performs the inclusion and verification of the functionality of the Prize, without the participation of delivery service employees.     
6.13. When delivering the Prize, an employee of the Delivery Service has the right to use photography, audio/video recording, and other methods of recording the fact of proper transfer of the Prize to the User.

7. Return of the Prize

7.1. Exceptions:     
7.1.1. The User is not entitled to refuse a Prize (exchange/return) of proper quality that has individually defined properties, if the specified Prize can only be used by the User purchasing it. Including if the Prize was manufactured/changed/personalized according to the User's individual order.     
7.2. Technically complex household Prizes of proper quality, for which warranty periods of at least one year are established, are not subject to exchange within the 14-day period due to unsuitable shape, dimensions, style, color, size, or configuration.     
7.3. General procedure for returning the Prize:     
7.3.1. Return of the Prize is possible only upon agreement of such return with the Company.     
7.3.2. To return the Prize, the User must notify the Company using the contacts indicated on the Platform, or the manufacturer, importer, or authorized organization (depending on who the User wishes to make a claim to) using the contacts indicated in the technical documentation of the Prize, indicating the grounds/reasons for the return.     
7.3.3. In case of return of the Prize to the Company, the original packaging of the Prize (if the Prize was handed over to the User in original branded packaging) and all technical and informational documents/inserts that were included with the Prize must be attached to the returned Prize.     
7.3.4. Unless otherwise agreed with the Company, the Prize is returned by the User at their own expense by sending it independently in a parcel by courier or postal service to the Company's address specified by the Company's manager. The sending of the Prize is confirmed by a waybill, cash receipt/receipt, or other document containing information about the recipient and the tracking number of the parcel (tracking number/tracking number, etc.).     
7.3.5. Conditions for sending the parcel with the returned Prize:      
Without cash on delivery;     
with a list of contents certified by an employee of the postal or courier service;     
with an assessment of the parcel in the amount of the cost of the returned Prize;     
do not use a cardboard bag/paper envelope or other unreliable packaging.  
7.3.6. After sending the Prize, the tracking number of the parcel/receipt/other document must be reported to the Company by phone or email indicated on the Platform.     
7.3.7. In case of loss of the parcel by the courier or postal service/carrier during the delivery of the returned Prize from the User to the Company, the User's claim for return is considered withdrawn, and the in-game currency is not subject to return, unless otherwise agreed by the Company.     
7.3.8. If the User received certain benefits/advantages in connection with the fact of exchanging the returned Prize, then upon its return, the Company (or another person who provided such benefits) has the right to cancel the benefits received by the User partially or completely.     
7.4. Rules and grounds for returning the Prize:     
7.4.1. In case of agreement on the return of the Prize with the Company, the return of the Prize is possible if its original appearance and consumer properties are preserved. The returned Prize must not be used and must be handed over by the User to the Company in its original packaging, with all labels/tags that were on the Prize at the time of its transfer to the User preserved. The returned Prize must correspond to its condition, initial characteristics, and description in the Store.     
7.4.2. Expenses related to the return of a Prize of proper quality are borne by the User, unless otherwise agreed with the Company.     
7.4.3. The in-game currency that the User exchanged for the Prize is returned to the User within 10 (ten) days after the Company receives the returned Prize.     
7.4.4. Return of the Prize after its acceptance by the User from an employee of the Delivery Service due to violation of the terms of the Order regarding quantity, assortment, completeness, container, and/or packaging of the Order is not carried out, since the User (or a person authorized by them to receive the Order) must check these characteristics for compliance with the Order upon receipt.

8. Conditions for Using the Prize

8.1. The rules for using Prizes are contained on the packaging and/or in the technical documentation, instructions, and/or user manuals transferred to the User together with the Prize.     
8.2. The Prize must be used under conditions that exclude its mechanical damage.   

9. Processing of Personal Data  

9.1. By providing any data through the Platform, the User guarantees its relevance and gives unconditional consent to the use of the specified data in accordance with the terms of the Privacy Policy by the Company, as well as by third parties engaged by the Company.     
9.2. The User guarantees that, when transmitting any information through the Platform, including personal data, they transmit genuine data, and in the case of transmitting data of third parties – that they have received appropriate permission from such persons for their dissemination. The Company is not responsible for the User's actions that violate the rights of third parties regarding their personal data, as well as for the consequences of the User's actions expressed in the transmission of inaccurate data necessary for the Company to properly fulfill its obligations to the User.

10. Liability

10.1. Any losses that the User may incur in case of intentional or negligent violation of any provision of the Rules, as well as due to unauthorized access to their personal data, Account, etc., not due to the fault of the Company, are not compensated.     
10.2. The Company is not responsible for:     
10.2.1. Non-fulfillment or improper fulfillment of its obligations, delays or failures in the process of performing operations on the Platform, resulting from failures in telecommunications and energy networks, failures on the Internet and in the operation of social networks, actions of malicious programs, as well as unfair actions of third parties aimed at unauthorized access and/or disabling the software and/or hardware complex of the Company.     
10.2.2. The proper functioning of the Platform, if the User does not have the necessary technical means to use it, and does not bear any obligations to provide Users with such means.     
10.2.3. The Company is not responsible for damage caused to the User due to improper use of Prizes purchased on the Platform.     
10.2.4. The Company is not responsible to the User or third parties for termination of access to the Platform, including in case of violation by the User of any provision of the Agreement or other document containing the terms of use of the Platform.     
10.2.5. The Company is released from liability for full or partial non-fulfillment of its obligations, if the non-fulfillment is a consequence of such force majeure circumstances as: war or military actions, earthquake, flood, fire, and other natural disasters, acts or actions of state authorities, changes in customs rules, import and export restrictions, which arose independently of the Company's will. Upon the occurrence of circumstances under which it cannot fulfill its obligations, it immediately notifies the User.     
10.3. The User is responsible for:     
10.3.1. Violation of the terms of the Rules and other legal provisions posted on the Platform and accepted by them.     
10.3.2. The accuracy and correctness of the information provided by them to the Company when placing an Order.     
10.3.3. Providing incorrect information that resulted in the impossibility of proper fulfillment by the Company of its obligations to the User.     
10.3.4. The User agrees that in case of violation of the terms of the Rules, any legal requirements, or rights of third parties, resulting in losses to the Company due to claims, lawsuits, and/or direct and indirect demands for compensation of damages/payment of fines, the User undertakes to compensate any such losses and expenses of the Company in full, including legal assistance.     
10.3.5. The User is also liable in other cases provided for by the Rules and the current legislation of the Russian Federation.

11. Dispute Resolution

11.1. In case of questions and complaints from the User, they must contact the Company using the contacts indicated on the Platform.     
11.2. All possible disputes arising from relations regulated by the Rules are subject to resolution in accordance with the current legislation of the Russian Federation.     
11.3. In case of any disagreements or disputes, the Parties will take measures to resolve them through negotiations.     
11.4. If it is impossible to resolve the dispute through negotiations, either Party has the right to go to court to protect their rights granted to them by the current legislation of the Russian Federation.

12. Other Conditions

12.1. Nothing in the terms of the Rules can be understood as establishing between the User and the Company relations not directly provided for by the Rules.     
12.2. The User has the right to contact the Company regarding the operation of the Platform, the Company, Prizes and the conditions for their acquisition, and placing Orders. The Company provides information that is necessary to provide in accordance with the current legislation of the Russian Federation.     
12.3. Appeals and messages addressed to the Company are sent to it using the contacts indicated on the Platform.     
12.4. The relations between the User and the Company are governed by the provisions of the License Agreement and these Rules, and in all matters not regulated by them – by the current legislation of the Russian Federation.     
12.5. Recognition by a court of any provision of the Rules as invalid does not entail the invalidity of other provisions of the Rules.

Company Contacts:

E-mail: [email protected]